Cancellation policy
Plans change. Here is how we handle it.
Cancelling an order
You can cancel free of charge up to [48] hours before your collection time. Message us through your order link, or reply to your confirmation email.
Inside [48] hours
Once we have started baking we are usually unable to cancel, because everything is made fresh for you and cannot be sold to anyone else. If something has gone wrong, please talk to us — we are reasonable people.
Changing an order
Changes to size, flavour or collection time are usually fine as long as we have not started. Message us as early as you can.
If we have to cancel
Very occasionally something outside our control means we cannot complete an order. If that happens we will tell you immediately and refund anything you have paid in full.
[Adjust the notice periods above to match how you actually work.]